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Shipping Information

Has my order shipped?
Click here to look up your order and see the shipping status.

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How do I get my tracking number?
If your order has shipped, click here to look up your tracking number. Please be aware that some shipping methods do not come with tracking information.

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Do you ship to my country?
You can find a list of countries we are able to ship to displayed in the shopping cart during the purchase process.

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I live outside the US. Do I have to pay customs fees?
If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.

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When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, additional stock will become available within a week. You will receive an email as soon as your product ships. If you purchased using a credit card, you will not be charged until your order has been shipped.

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Can I change my shipping address?
Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.

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Can I change my shipping method?
Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them.

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Update Remove Clicking it will navigate you to the Shopping Cart Apply promo code Clicking this will navigate you to the Checkout Billing Information page where you provide your billing address and payment method Clicking this will navigate you to the page where you can check your order details Clicking this will navigate you back to update your order details Clicking this will navigate you back to update your billing address details Clicking this will navigate you back to update your shipping address Clicking this will navigate you back to update your payment method details Clicking this you will finish purchasing on the store Extended Download Service links. Details about Extended Download Service. We will automatically store on our server a back-up copy of the software that you purchased and downloaded for two (2) years from the date of purchase. You can re-download your files anytime during your extended protection period. Add the backup CD to your order (U.S. or International version) within the shopping cart and complete your purchase. Once your order is confirmed, download your new software, and your physical backup copy will be shipped to you directly. Clicking this you will be navigated to Checkout Billing Page to place an order for Extended Download Service. Clicking this you will be navigated to Checkout Billing Page to place an order for Backup disc. Clicking this will navigate you to the next page to verify your order details. Clicking here will allow you to edit the address field details you previously entered.