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Returns and Cancellations

What is your refund policy?
The CADSYM store by Digital River offers a 30-day money back guarantee.

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How do I request a refund?
To request a refund, you must look up your order and then use the request a refund option to submit your request.

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How do I cancel my order?
Physically shipped purchases that are in stock are processed immediately upon completion and may not be able to be cancelled prior to shipment. If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order. To request the cancellation, please contact Customer Service.

Downloadable products are fulfilled immediately and cannot be cancelled unless the purchase is a preorder. Please refer to our refund policy if you would like a refund for a digital product or an order that has already shipped.

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When will I see my credit appear in my account?
After receiving your returned product(s) and/or your completed letter of destruction (ELOD or LOD), your refund will appear in your account within 5 to 7 business days.

Please be aware that if you purchased using a method other than credit card, you may be prompted to provide bank details so we may credit your account.

More questions? Back to Main Help Page

Update Remove Clicking it will navigate you to the Shopping Cart Apply promo code Clicking this will navigate you to the Checkout Billing Information page where you provide your billing address and payment method Clicking this will navigate you to the page where you can check your order details Clicking this will navigate you back to update your order details Clicking this will navigate you back to update your billing address details Clicking this will navigate you back to update your shipping address Clicking this will navigate you back to update your payment method details Clicking this you will finish purchasing on the store Extended Download Service links. Details about Extended Download Service. We will automatically store on our server a back-up copy of the software that you purchased and downloaded for two (2) years from the date of purchase. You can re-download your files anytime during your extended protection period. Add the backup CD to your order (U.S. or International version) within the shopping cart and complete your purchase. Once your order is confirmed, download your new software, and your physical backup copy will be shipped to you directly. Clicking this you will be navigated to Checkout Billing Page to place an order for Extended Download Service. Clicking this you will be navigated to Checkout Billing Page to place an order for Backup disc. Clicking this will navigate you to the next page to verify your order details. Clicking here will allow you to edit the address field details you previously entered.