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Shipping Information

Has my order shipped?
PLEASE NOTE: If you ordered before December 16, 2008, your previous order details are not available. Please contact Customer Service for more information.

If you ordered on or after December 16, 2008, Click here to look up your order and see the shipping status.

More questions? Back to Main Help Page

How do I get my tracking number?
PLEASE NOTE: If you ordered before December 16, 2008, your previous order details are not available. Please contact Customer Service for more information.

If you ordered on or after December 16, 2008, Click here to look up your order and get your tracking number.

Please note,if you requested standard mail delivery, a tracking number will not be available.

More questions? Back to Main Help Page

Do you ship to my country?
We ship to United States, Canada, and Mexico.

More questions? Back to Main Help Page

I live outside the US. Do I have to pay customs fees?
If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.

More questions? Back to Main Help Page

When will my backorder ship?
Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within a week. You will receive an email as soon as the product ships. Keep in mind that you will not be charged until your order has been shipped.

More questions? Back to Main Help Page

Can I change my shipping address?
Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.

More questions? Back to Main Help Page

Can I change my shipping method?
Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them.

More questions? Back to Main Help Page