EDS essentially allows you to download your purchase again for up to two (2) years, in the event your computer crashes or the downloaded file becomes damaged or corrupt. It can be thought of as an insurance policy in case anything goes wrong with your computer or the downloaded product. When you have downloadable items in your order, you will see a link to add EDS to your order on the shopping cart page or the checkout page. Upon payment of the specified fee, Digital River, Inc. ("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this Web site (the "Site") for a period of two (2) years after the date the End User purchases the Product (the "Service"). Click here for full details about EDS.
To purchase EDS for download products in a completed order, you must look up your order and complete an additional purchase.
A BackUp CD is an additional service we offer for downloaded products. BackUp CD allows you to purchase a physical version of your downloaded software and is purchased from within the shopping cart. You can only purchase a BackUp CD for a download product you purchase. BackUp CD can not be purchased as a stand-alone product.
If you want to purchase a BackUp CD for the downloaded products in a completed order, you must look up your order and complete an additional purchase.
We accept Visa®, MasterCard®, EuroCard, Discover®, American Express®, Diner’s Club®, and JCB, as well as check cards and ATM cards if they are issued by one of these major credit card companies. We also accept checks, money orders, and wire transfers. If you choose to pay by check, money order, or wire transfer, you will receive instructions on how to send your payment once you submit your order.
Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.
Pursuant to the Digital VAT Directive, European Union (EU) customers will be charged a 15% value-added tax (VAT) on all downloaded digital products and services including software. A national VAT rate will be applied on physical goods for customers based in EU countries. This VAT may not be shown as a separate charge during checkout and may instead be included in the product price (VAT inclusive pricing).
Tax-exempt individuals and entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.
If you order a physical product, a Shipping Information page will appear during checkout so you can enter a shipping address and choose a shipping method.
