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Order Information
What is my order status?
What is the Extended Download Service (EDS)?
What is a BackUp CD?
What payment methods can I use?
Do I have to pay sales tax?
How do I get a copy of my invoice?
What do I do if I forgot my password?
How will you know where and how to send my physical product?
How do I start a new order?
Shipping Information
Has my order shipped?
How do I get my tracking number?
Do you ship to my country?
I live outside the US. Do I have to pay customs fees?
When will my backorder ship?
Can I change my shipping address?
Can I change my shipping method?
Technical Support
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Are cookies a security risk?
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Quick Order Look Up
Quick Order Look Up
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Download Information
How do I download my purchase?
What if the download stops before it completes?
I finished downloading my purchase. Where was the file saved?
How can I re-download software that I have purchased?
What is the Extended Download Service (EDS)?
How do I get a physical version of my downloaded product?
How do I get my serial number or unlock code?
What do I do if my serial number or unlock code is not working?
Returns and Cancellations
What is your refund policy?
How do I request a refund?
How do I cancel my order?
When will my credit appear on my credit card?
Privacy and Security
What is your privacy policy?
What is the Digital River Secure & Virus Free Protection?
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