Need Help? We want to give you the best buying experience possible on the Internet. Click a question below to view the answer. Order Information What is my order status? What is the Extended Download Service (EDS)? What is a BackUp CD? What payment methods can I use? Do I have to pay sales tax? How do I get a copy of my invoice? What do I do if I forgot my password? How will you know where and how to send my physical product? How do I start a new order? Shipping Information Has my order shipped? How do I get my tracking number? Do you ship to my country? I live outside the US. Do I have to pay customs fees? When will my backorder ship? Can I change my shipping address? Can I change my shipping method? Technical Support Why do I need to set my browser to accept cookies? Are cookies a security risk? How do I set up my browser to accept cookies? Quick Order Look Up Quick Order Look Up Order Number: Password:   Forgot your Password? Download Information How do I download my purchase? What if the download stops before it completes? I finished downloading my purchase. Where was the file saved? How can I re-download software that I have purchased? What is the Extended Download Service (EDS)? How do I get a physical version of my downloaded product? How do I get my serial number or unlock code? What do I do if my serial number or unlock code is not working? Returns and Cancellations What is your refund policy? How do I request a refund? How do I cancel my order? When will my credit appear on my credit card? Privacy and Security What is your privacy policy? What is the Digital River Secure & Virus Free Protection? Still need help? Contact Customer Service
	Copyright © Smith Micro Software, Inc. All Rights Reserved. Blog | Sitemap | Contact | Partners | Careers | About Us | Legal | Privacy