Technical Assistance

I need technical support for my Autodesk Product.

Some products purchased on this store (AutoCAD, AutoCAD LT) come with 30 days of free installation and configuration support, direct from Autodesk, from the date of registration. This will be noted on the product detail page as well as your order confirmation email. In addition, an e-mail explaining the support offering and activation information will be sent to the e-mail address provided at the time of your order.

Others have support offerings that are noted on the detail page of the product, as well as on your order confirmation email. In addition, if available, free direct support contact information for your product can be found in your product box or on a "ReadMe".pdf file on the software DVD. This support contact information can also be found at http://www.autodesk.com/support.

Autodesk Green Building Studio customers: Please visit the Frequently Asked Questions site at http://www.greenbuildingstudio.com/Faqs.aspx.

For other technical questions or support options outside of what is initially offered, please visit: http://www.autodesk.com/support, or contact your local Autodesk Authorized Reseller. You can find a reseller in your area here: http://www.autodesk.com/resellers.

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Why do I need to accept cookies?

Cookies are placed on your browser for your convenience, and the Commerce System used is cookie dependent. When you place an order, information is written onto your hard drive. The next time you place an order, the system recognizes who you are and automatically enters your information into the form.

Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

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Are cookies a security risk?

No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

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How do I set up my browser to accept cookies?

If you're using Internet Explorer 6+, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Privacy tab. The default browser setting is medium, which allows you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to Custom, click the Advanced button and choose Accept Cookies.

If you're using Internet Explorer 5.x, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Security tab. Select Internet, then Custom Level. Scroll down to Cookies and choose Enable.

If you're using Netscape 7+, go to the Edit menu and select Preferences. Double-click the Privacy & Security category, select Cookies. Set your Cookies preferences.

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