Order Information

I would like to order by telephone.

The Autodesk Online Store is guaranteed secure and virus free. When you shop online with us, you can shop with confidence knowing that you are totally protected. However, if you would like to order by telephone you can contact us at 1-855-872-7703.

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What is my order status?

Click here to find your order.

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What payment methods do you accept?

We accept Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

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Can I order without a credit card?

In addition to Credit Cards, we accept Line of Credit as a payment option.

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When will my credit card be charged?

If you have purchased downloadable products your credit card will be charged the day after your purchase has been placed.

If your order contains physical products you will only pay for those products once they are actually on their way. You are only billed for products, including backordered or preordered items, once they are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.

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How will the charge show up on my credit card?

The charge will appear on your credit card as: "DRI*Autodesk eStore"

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Do I have to pay sales tax?

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout.

The price indicated includes anticipated VAT that we will collect from you based on information you make available to us. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order.

Tax-exempt entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax a copy of your certificate, with order number or invoice to 952-253-8760.

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How can I receive a tax exemption?

We will gladly credit sales tax for government institutions. Just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address at: 952-253-8760. Please include a copy of your receipt or your order number.

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I need a copy of my invoice

Click here to find your order.

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What name and address should I enter in the billing information screen?

For credit card verification, you must enter your name and address exactly as it appears on your credit card statement.

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How do I enter a shipping address?

If you ordered a physical product, the order form will ask you if you would like the product shipped to the same address as your billing address.
If you do not want the product shipped to same address as your billing address please select "No" and you will be prompted for shipping information after you hit the submit button.

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Should I put spaces or dashes in the Credit Card number?

No. Your card number should be entered in as a continuous string of numbers.

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Why are you not accepting my credit card?

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank's end, may have encountered a machine error. If you do have problems, you can contact Customer Service. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.

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How do I start a new order?

You can start a new order simply by clicking the following link.

Start a New Order

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I did not receive a confirmation e-mail.

Check our list below if you do not already know how to remedy the issue with spam, bulk, or junk mail folders.
ISPs
Some email providers filter messages based on content, subject line, or the sender's address and may put your email into the a bulk or junk mail folder. Please make sure @digitalriver.com is on your "approved sender" list or "whitelist" and/or in your "address book." Occasionally an ISP will institute mail controls that block your email completely without your knowledge. We often do not even receive notice of such a block. The only solution to this problem is for you to be aware what triggers your ISPs blockage and make sure they understand you want to receive our email.

Spam Blockers/Filters and Email Software
If you have recently installed a new email software or a new program to help defeat, make sure you check the settings. The "defaults" are often much more restrictive than you might wish. Please see our very general suggestions to get started.

Checking for Lost Mail
AOL Users:
Please check your "Spam" folder. If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages to get through. To avoid accidentally filtering our future messages:
1. Click Mail in the toolbar at the top of your AOL window
2. Select Block Unwanted Mail
3. Click Custom Sender List
4. Select Allow only the senders and domains listed below
5. Enter this domain @digitalriver.com
6. Click Save

Hotmail Users:
Please check your "Junk email" folder. If you find our email there, select the confirmation message and click "Not Junk." This will help future messages to get through. To avoid accidentally filtering our future messages:
1. Click Mail, then Options (next to the Help link)
2. Click Junk email Protection
3. Click Safe List
4. Enter this domain: @digitalriver.com
5. Click Add

Yahoo Users:
Please check your "Bulk Mail" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Gmail Users:
Please check your "Spam" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Outlook 2003 Users:
1. Select Actions from the top menu bar, then select Junk email followed by Junk email Options.
2. Select Safe Senders, then Add.
3. Type @digitalriver.com and click OK.
4. Type and click OK.
5. Click OK.

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